Customers today demand more and more personalized services from banks and other financial companies. Combined with the ongoing digital transformation of the industry, it encourages banks, insurance brokers, wealth management and leasing companies to introduce IT solutions that automate and improve efficiency of resource and appointment management. Such solutions are now a must-have for any customer-centric and cost-sensitive organization.
Demand for online booking and appointment scheduling is growing in all major economies. The highly-regulated financial sector is no exception to the trend, requiring software that is legally compliant, secure on all levels and supports customer journeys in complex organisational structures. Institutional customers, banks in particular, are interested in customizable enterprise-class IT solutions that will fit their omnichannel strategies.
“The Partnership with TIMIFY allows us to offer the best-in-class appointment scheduling for the whole financial industry. We support our clients with automated meeting scheduling workflows and optimized resource management that improves customer experience both in online and offline channels for retail and business customers. Furthermore, Ailleron’s omnichannel software competences and integration know-how – both in traditional infrastructure and on cloud – allow us to provide the high-quality solution in an efficient cost structure to any financial institution.” – said Maciej Kasprzak, General Manager at Ailleron.
Ailleron is recognized as a technological forerunner and reliable provider of future-proof IT solutions and services for banks. TIMIFY solutions already assist major companies worldwide in resource management and appointment scheduling as they process over 3 million bookings monthly.
“We are excited about partnering with Ailleron as a technology and financial channel partner. Together we are able to help financial institutions deliver a more personalized and compelling experience, maximize productivity and deepen omnichannel customer engagement.” – said Andreas Knürr, Co-Founder and CEO, TIMIFY.
Ailleron will be promoting the meeting scheduling solution based on the TIMIFY engine under the Ailleron Appointment Manager brand and will offer IT integration services for clients from the financial industry. A typical software implementation scenario for a bank covers back office – for both headquarters and branches – and a widget for end customers to conveniently schedule appointments, both online and in branches.
Ailleron enables the digital acceleration of the financial industry by providing software development services and solutions for banks, leasing and fintech companies. Its mission is to make financial experiences easy and enjoyable for everyone. It has been a publicly-traded company since 2011. The Ailleron Group serves over 160 businesses in more than 40 countries.
TIMIFY is a leading provider for appointment booking and resource management. The Software as a Service (SaaS) service offers a powerful and simple booking system for companies across all industries and of any size – from a single branch to global corporations with thousands of branches. TIMIFY was founded in Munich in 2012 and today has over 45,000 companies in 28 countries as customers. Further information: timify.com