Increase your company’s competitiveness
with the Next-Generation Leasing Customer Platform
Automate self-service processes and strengthen client relationships with the Next-Generation Leasing Customer Platform – an innovative, fully digital solution for leasing companies. This platform boosts customer satisfaction by providing complete control over assets, services, and leasing processes, fostering greater loyalty.
Who is the Next-Generation Leasing Customer Platform for?
A Platform Designed for Customer-Friendly Leasing Companies
The modular structure and flexible functionalities make the platform an ideal solution for companies that offer not only leasing but also loans and long-term rentals. With a wide range of additional services, this solution provides unique benefits for many teams within your company:
Looking for innovation and a competitive edge?
Offer your clients innovative solutions with a broad array of functions and services that will keep them loyal to your company – build your image as a leader and be their first choice in financing.
Benefits
- Propose a modern digital ecosystem to your clients, responding to the growing demand for digitalization highlighted by 41% of respondents.
- Leverage the potential of 21% of clients who already expect full online leasing services.
Responsible for sales and customer relationships?
Scale your business with mechanisms that enable you to more effectively reach clients with tailored product and service offerings. Improve sales efficiency for new clients by providing the space and tools for self-initiated transactions. Support your clients by quickly and personally addressing their needs.
Benefits
- Modern sales through tools that allow clients to choose products and services independently. Achieve a conversion rate of up to 70% on sales opportunities.
Focused on optimizing processes and costs?
Reduce costs by increasing the level of automation in the processes related to customer service at your leasing company. Free up your specialists’ energy by relieving them of repetitive, standardized
Benefits:
- Reduce operational and customer service costs by 20% by limiting paperwork and its dispatch.
Ensure that leasing tasks are fully completed online!
The Core Sphere
These core functionalities include full access and self-service features for the leasing client.
Users can benefit from the platform’s key capabilities, such as:
- Contracts&Assets Info to self-update address details, change payment schedules, and extend contracts.
- Documents – files with annexes to contracts and regulations, securely stored and accessible 24/7.
- Settlements & Payments and billing history for quick online payments.
- E-invoices to sign annexes or new contracts using an electronic signature.
- Communication, including:
- Messages
- Notifications
- Chat, ensuring direct contact with customer service.
- Online forms.
The Next-Generation Sphere
Modern functionalities that set the direction for development and new standards in leasing customer service. They pertain to the following areas:
Prospect Engagement
- Personalized offers and calculations that can be tailored to client needs and expectations.
- Process Initiation for selected fixed assets, including self-entering data about the item, submitting documents, and attaching links to offers, culminating in a preliminary calculation of leasing or loan costs.
- Application Submission – self-modifying offers, selecting additional products, and submitting a financing application directly through the portal.
- Digital Contract finalization is a secure online signature of the contract through integration with e-signature systems, eliminating the need for an in-person visit to the lessor.
Asset Lifecycle Ecosystem
- Automatic import of digital Technical & Service Documentation for the asset lifecycle through integration with manufacturers’ and dealers’ systems.
- Asset Assistant function providing automatic recommendations regarding the selected fixed asset.
- Real-time Asset Value Monitoring.
- Fleet Management function.
Self-Service Automation
- Form Creator & Workflow utilizing low-code/no-code tools, meaning no coding is required.
- Automatic External Systems Integration, such as ERP, CRM, and others, allowing for data synchronization and automatic order transmission.
Proactive Customer Care
- Omnichannel Experience: through integration with other systems, clients using the portal have access to inquiries they sent to the leasing company via e-mail or social media.
- Personalized, Dynamic Offers calculated in real-time.
- Financing Limits Handling, which automatically calculates limits and encourages their use through a quick “one-click” process.
- Personalized Insurance options that are flexible and can be adjusted in real-time.
Products & Services Upsell (VAS)
Additional features that offer users extra benefits:
- Parking & Highway Payments that simplify travel through integration with Autopay, SkyCash, and GPS systems,
- Car Wash subscriptions,
- Concierge Services for hotel bookings and luxury vehicle rentals,
- Virtual Legal&Tax Cosulting,
- Accounting Office services,
- Factoring.
Climate Impact Calculator
Size calculator: monitoring energy consumption by assets and calculating emissions based on that factor.
The Innovation Sphere
Innovative Business Models
- Fractional Ownership and Leasing Cooperatives: enabling shared financing and use of assets.
- P2P leasing: leasing assets from other companies or private individuals.
- Asset-based Leasing: a pay-per-performance model where fees depend on results.
Community
- Community and loyalty programs allow customers to recommend a service, share experiences and establish partnerships. It is also a space for crowdsourcing and gamification.
Marketplaces
- Partners’ Marketplace is offering leasing clients products and services from partner suppliers.
AI-Driven Customer Insights
- AI Proactive Assistant advising on asset usage optimization and reminding about important deadlines.
- Intelligent Application Management automates application analysis, such as risk assessment, prediction of customer behavior, or service optimization.
AI Asset Management
- AI Asset Management, where AI monitors and optimizes fleet utilization in real-time, suggesting service or vehicle rotation.
VAS-Driven Business
- Managing the offering of Additional Services involves defining which services are available for different customer groups.
- Modularity
- Integration Capabilities
- Advanced Automation
- Multi-Platform Availability
Flexible management of system components:
the leasing company can adjust and activate individual functions as needed, facilitating changes.
Prepared for future technological updates:
the platform is designed for long-term usability, ensuring easy adaptation to new technologies.
Integration modules:
NGCP serves as a communication and operational hub, connecting various systems, enabling complex customer service scenarios.
A wide range of APIs:
the platform supports adding new features and integrations with ERP, CRM, BPMS, marketing automation, and fintech systems (including digital payments, IoT, telematics).
Centralized management of business processes:
with ready-made integration modules, it’s possible to effectively manage customer data and integrate with payment and factoring systems.
Automation of Self-Service Processes:
Eliminating manual tasks through process automation improves operational efficiency while reducing costs for leasing companies.
Integration with AI and IoT:
Facilitates the digitization of processes, enabling advanced reporting, notifications, and self-management of assets by customers.
Reduction of Service Team Workload:
Service automation allows focusing on strategic tasks, relieving the operational team.
Accessibility on All Devices and Operating Systems:
The Next-Generation Leasing Customer Platform offers responsive design and adaptive interfaces for seamless use across various devices.
Each business has different objectives and priorities.
Let’s schedule a short call to present how our solution can meet your needs!
Kamil Portka
Leasetech General Manager