New Era of Leasing Customer Service

Increase your company’s competitiveness
with the Next-Generation Leasing Customer Platform

Automate self-service processes and strengthen client relationships with the Next-Generation Leasing Customer Platform – an innovative, fully digital solution for leasing companies. This platform boosts customer satisfaction by providing complete control over assets, services, and leasing processes, fostering greater loyalty.

Who is the Next-Generation Leasing Customer Platform for?

A Platform Designed for Customer-Friendly Leasing Companies

The modular structure and flexible functionalities make the platform an ideal solution for companies that offer not only leasing but also loans and long-term rentals. With a wide range of additional services, this solution provides unique benefits for many teams within your company:

Looking for innovation and a competitive edge?

Offer your clients innovative solutions with a broad array of functions and services that will keep them loyal to your company – build your image as a leader and be their first choice in financing.

Benefits

Propose a modern digital ecosystem to your clients, responding to the growing demand for digitalization highlighted by 41% of respondents.
Leverage the potential of 21% of clients who already expect full online leasing services.

Responsible for sales and customer relationships?

Scale your business with mechanisms that enable you to more effectively reach clients with tailored product and service offerings. Improve sales efficiency for new clients by providing the space and tools for self-initiated transactions. Support your clients by quickly and personally addressing their needs.

Benefits

Modern sales through tools that allow clients to choose products and services independently. Achieve a conversion rate of up to 70% on sales opportunities.

Focused on optimizing processes and costs?

Reduce costs by increasing the level of automation in the processes related to customer service at your leasing company. Free up your specialists’ energy by relieving them of repetitive, standardized tasks.

Benefits:

Reduce operational and customer service costs by 20% by limiting paperwork and its dispatch.

Ensure that leasing tasks are fully completed online!

Key Business Benefits of the Next-Generation Leasing Customer Platform

Increased Revenue

Thanks to the excellent usability of the Next-Generation Leasing Customer Platform, clients can quickly and seamlessly obtain financing, which speeds up contract finalization and boosts your profits.

The portal gives you more space to offer additional products and services, opening new revenue streams and allowing for a more effective response to customer needs.

The Next-Generation Leasing Customer Platform ensures convenient and rapid communication, enabling you to efficiently address customer concerns, facilitating purchasing decisions, and strengthening their engagement.

You can expand your offering with products from business partners, creating additional earning opportunities and supporting your company’s growth.

Reduction of Operational Costs

The platform allows clients to self-customize products and services, eliminating the need to engage advisors or consultants at every stage of the process. This significantly lowers your personnel costs.

By automating repetitive tasks in customer service processes, the platform reduces the need for large operational teams, resulting in lower operational costs and higher work efficiency.

Streamlined communication with clients decreases the number of errors and the need for data corrections. This translates into real savings due to reduced workload for operational teams and faster information flow.

Increased Customer Loyalty and Satisfaction

The platform provides comprehensive customer support across all communication channels. Regardless of where and when users need assistance, all their needs are quickly resolved, leading to higher satisfaction and loyalty.

Clients can access the platform on various devices, ensuring they have continuous access to information and efficient communication. This makes them feel consistently supported, enhancing their trust in your brand.

The Next-Generation Leasing Customer Platform allows for the customization of offers and processes to meet clients’ unique needs, fostering a sense that they are treated exceptionally. This individual approach increases their engagement and long-term loyalty to your company.

Built-in features that reward user loyalty, such as loyalty programs or special offers, strengthen customer relationships. These mechanisms provide them with additional motivation to stay with your company longer.

AI Asset Management

VAS-Driven Business

Additional Services

Asset Lifecycle Ecosystem

Technical & Service Documentation
Asset Assistant
Asset Value Monitoring
Fleet Management

Self-Service Automation

Form Creator & Workflow
External Systems Integration

Proactive Customer Care

Omnichannel Experience
Dynamic Offers
Limits Handling
Personalized Insurance

Products & Services Upsell (VAS)

Parking & Highway Payments
Car Wash
Concierge Services
Legal&Tax Cosulting
Accounting Office
Factoring

Climate Impact Calculator

Monitoring energy consumption

Contracts & Assets

Documents

Settlements & Payments

E-invoices

E-signature

Communication

Messages
Notifications
Chat

Online forms

Next Generation Leasing Customer Platform

The Core Sphere

These core functionalities include full access and self-service features for the leasing client.
Users can benefit from the platform’s key capabilities, such as:

Contracts&Assets Info to self-update address details, change payment schedules, and extend contracts.
Documents – files with annexes to contracts and regulations, securely stored and accessible 24/7.
Settlements & Payments and billing history for quick online payments.
E-invoices to sign annexes or new contracts using an electronic signature.
Communication, including:
- Messages
- Notifications
- Chat, ensuring direct contact with customer service.
Online forms.

The Next-Generation Sphere

Modern functionalities that set the direction for development and new standards in leasing customer service. They pertain to the following areas:

Prospect Engagement

Personalized offers and calculations that can be tailored to client needs and expectations.
Process Initiation for selected fixed assets, including self-entering data about the item, submitting documents, and attaching links to offers, culminating in a preliminary calculation of leasing or loan costs.
Application Submission – self-modifying offers, selecting additional products, and submitting a financing application directly through the portal.
Digital Contract finalization is a secure online signature of the contract through integration with e-signature systems, eliminating the need for an in-person visit to the lessor.

Asset Lifecycle Ecosystem

Automatic import of digital Technical & Service Documentation for the asset lifecycle through integration with manufacturers’ and dealers’ systems.
Asset Assistant function providing automatic recommendations regarding the selected fixed asset.
Real-time Asset Value Monitoring.
Fleet Management function.

Self-Service Automation

Form Creator & Workflow utilizing low-code/no-code tools, meaning no coding is required.
Automatic External Systems Integration, such as ERP, CRM, and others, allowing for data synchronization and automatic order transmission.

Proactive Customer Care

Omnichannel Experience: through integration with other systems, clients using the portal have access to inquiries they sent to the leasing company via e-mail or social media.
Personalized, Dynamic Offers calculated in real-time.
Financing Limits Handling, which automatically calculates limits and encourages their use through a quick “one-click” process.
Personalized Insurance options that are flexible and can be adjusted in real-time.

Products & Services Upsell (VAS)

Additional features that offer users extra benefits:

Parking & Highway Payments that simplify travel through integration with Autopay, SkyCash, and GPS systems,
Car Wash subscriptions,
Concierge Services for hotel bookings and luxury vehicle rentals,
Virtual Legal&Tax Cosulting,
Accounting Office services,
Factoring.

Climate Impact Calculator

Size calculator: monitoring energy consumption by assets and calculating emissions based on that factor.

The Innovation Sphere

Innovative Business Models

Fractional Ownership and Leasing Cooperatives: enabling shared financing and use of assets.
P2P leasing: leasing assets from other companies or private individuals.
Asset-based Leasing: a pay-per-performance model where fees depend on results.

Community

Community and loyalty programs allow customers to recommend a service, share experiences and establish partnerships. It is also a space for crowdsourcing and gamification.

Marketplaces

Partners’ Marketplace is offering leasing clients products and services from partner suppliers.

AI-Driven Customer Insights

AI Proactive Assistant advising on asset usage optimization and reminding about important deadlines.
Intelligent Application Management automates application analysis, such as risk assessment, prediction of customer behavior, or service optimization.

AI Asset Management

AI Asset Management, where AI monitors and optimizes fleet utilization in real-time, suggesting service or vehicle rotation.

VAS-Driven Business

Managing the offering of Additional Services involves defining which services are available for different customer groups.

Technical Features Distinguishing Next Generation Leasing Customer Platform

Flexible management of system components:
the leasing company can adjust and activate individual functions as needed, facilitating changes.

Prepared for future technological updates:
the platform is designed for long-term usability, ensuring easy adaptation to new technologies.

Integration modules:
NGCP serves as a communication and operational hub, connecting various systems, enabling complex customer service scenarios.

A wide range of APIs:
the platform supports adding new features and integrations with ERP, CRM, BPMS, marketing automation, and fintech systems (including digital payments, IoT, telematics).

Centralized management of business processes:
with ready-made integration modules, it’s possible to effectively manage customer data and integrate with payment and factoring systems.

Automation of Self-Service Processes:
Eliminating manual tasks through process automation improves operational efficiency while reducing costs for leasing companies.

Integration with AI and IoT:
Facilitates the digitization of processes, enabling advanced reporting, notifications, and self-management of assets by customers.

Reduction of Service Team Workload:
Service automation allows focusing on strategic tasks, relieving the operational team.

Accessibility on All Devices and Operating Systems:
The Next-Generation Leasing Customer Platform offers responsive design and adaptive interfaces for seamless use across various devices.