Next-Generation Leasing Customer Portals: Trends & Best Practices

Next-generation leasing customer portals are a true hit, and it isn’t surprising, considering their impact on the industry. But, do you know what to look for in them? What are the current trends and best practices? If not, you’re in the right place – we’ll answer all these questions here. We invite you to read on!

Table of Contents

• Key Takeaways
• What Are Next-Generation Leasing Platforms?
• Next Generation Leasing Portals: Trends and Best Practices
  • Artificial Intelligence
  • Predictive Modeling
  • Customer-Centricity
• How to Select a Next-Generation Leasing Portal?
  • Features Provided
  • Vendor
• The Takeaway

Key Takeaways

• Next-generation leasing portals utilize innovative technologies to streamline your core processes and generate new value for your company.
• Currently, the best practices and trends in next-gen leasing include:
  • utilizing AI,
  • customer-centricity,
  • embracing predictive modeling.
• How to select your next-generation leasing portal? Analyze its features, but also look into the vendor and their support for the solution post-deployment.

You might also read: How to improve the leasing process? Raiffeisen Leasing GmbH case study.

What Are Next-Generation Leasing Platforms?

Next-generation leasing platforms are IT solutions that incorporate innovative technologies enabling leasing companies to establish a robust IT ecosystem. They impact the following key aspects of running a leasing business:

• core processes,
• digital processes,
• automation,
• innovation.

The goal of next-gen leasing is to streamline your operations and take your business to the next level. In practice, this is reflected in features aimed at:

• improving efficiency,
• reducing operating costs,
• enhancing customer experience through personalization,
• eliminating manual work and focusing on value-adding tasks.

Next Generation Leasing Portals: Trends and Best Practices

What are the current trends and best practices for next-gen leasing portals? Here’s a brief overview of the most important ones:

Artificial Intelligence

The use of AI in finance is broad, and it’s also reflected in next generation leasing trends. Currently, the newest platforms are sharp-focused on utilizing artificial intelligence for:

• AI-driven customer insight extraction,
• AI-powered asset management.

Naturally, we expect to see a growth in the number of uses for AI in the leasing industry. Yet, even now using AI is among the best practices, so opt only for platforms that offer such features.

Predictive Modeling

Predictive modeling is yet another key trend and best practice which we can observe in next-generation leasing. In this case, it’s mostly used to optimize contracts based on risk factors and the possibility of insurance claims.

Customer-Centricity

Customer-centric innovations also dominate next-gen leasing, starting with robust AI-powered engines for extracting customer insights and ending with self-service modules, which enable customers to apply for leasing contracts and fill out the paperwork whenever at their convenience.

How to Select a Next-Generation Leasing Portal?

Selecting a next-generation leasing portal requires thorough research, both about the solution itself and its vendor. What should you look into?

Features Provided

In terms of features, you should evaluate if the platform:

• provides modules that support your core processes, such as invoicing, document processing, eKYC or online forms,
• comes with features focused on adding value to your company, like AI-powered customer data processing engines or self-service automation,
• offers innovative solutions that can further boost your return on investment,
• can be linked to your other leasing software components.

Vendor

Regarding the vendor, you have to:

• evaluate (and later audit) their approach to cybersecurity,
• ensure they update your next-gen leasing portal regularly, both for cybersecurity and improved performance,
• verify whether they provide efficient support for their product,
• read through their case studies to evaluate their solution in practice.

Interested in Ailleron’s next-generation leasing platform? Learn how we’ve empowered Santadner Leasing, driving the growth of online payments and digital platform users!

The Takeaway

Next-generation leasing portals are what can give you an edge in the industry. They’re designed to support both your internal and external processes, driving productivity, customer experience and accuracy. Need a reliable, innovative solution for your business? Contact us at Ailleron to learn about our leasing platform!

You might also read: How did BNP Paribas Leasing Solutions provide their clients with seamless, self-service communication?

Ailleron

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