LiveBank Platform Deployed at Bank Millennium

Ailleron has partnered with Bank Millennium to launch the LiveBank platform at the bank.

LiveBank is an omnichannel solution for remote customer service. The system enables real-time online sales and advisory processes, powered by video communication and collaboration tools, seamlessly integrated with the institutions’ existing ecosystems.

SaaS Model and Cloud Architecture as the Foundation for Scalability and Growth

LiveBank operates in a Software as a Service model on cloud infrastructure, ensuring high availability, scalability, and flexibility for further development. Its architecture has been designed to meet the specific requirements of the financial sector and complies with applicable security and regulatory standards.

LiveBank is currently used in more than a dozen countries and supports financial institutions in building modern models of remote, relational, and personalized customer service. Cloud-based communication platforms can effectively combine scale, security, and high-quality customer experience.

LiveBank – A Platform for Relationship-Driven Digital Communication

LiveBank is a modern communication platform developed by Ailleron that has supported financial institutions worldwide in digitizing customer service for more than a decade. The solution enables the use of digital communication channels across sales, advisory, and service processes, while preserving the relationship-based nature of customer interactions.

At Ailleron, we design solutions that enable financial institutions to develop digital customer service in a scalable and secure way. LiveBank is a platform that supports the omnichannel model, maintaining the relational nature of contact and enabling gradual expansion of features as the organization evolves.

The LiveBank platform offers a range of features, including:

• secure video meetings conducted in a protected digital environment,
• screen sharing for collaborative work on documents, offers, and presentations,
• secure file exchange to support banking processes,
• enhanced security mechanisms, including the blocking of screen views containing sensitive data,
• flexible engagement scenarios, from simple information consultations to advanced advisory processes, negotiations, and financial management support.

LiveBank can also be extended with AI-powered tools that support advisors in their daily work and further enhance service quality, depending on each financial institution’s needs and organizational readiness.

We see AI-based modules as a natural next step in the evolution of the LiveBank platform. They are designed to be implemented gradually, in a controlled environment and in full compliance with regulatory requirements, whenever the organization is ready.

The implementation of LiveBank at Bank Millennium is another example of how Ailleron supports financial institutions in combining modern technology with a relationship-driven service model that meets growing market expectations.

About Bank Millennium

Bank Millennium is a modern, nationwide bank serving all market segments through branches, personal advisors, and digital banking. Combining cutting-edge technology with banking traditions, it competes successfully across the financial sector. As a digital-first bank, it aims to become Poland’s most personalized bank, prioritizing convenient, intuitive access to financial and non-financial services. Customer-centricity guides all innovations, with user experience shaped through attentive listening, preference tracking, and testing in the bank’s User Experience Lab.

About Ailleron S.A.

Ailleron is a Polish technology company with over 20 years of experience, specializing in fintech solutions for the financial sector. It develops and implements software for banks, fintechs, and leasing companies, spanning digital banking and mobile apps, data systems, and process automation. Operating globally, Ailleron serves clients in dozens of countries and has been listed on the Warsaw Stock Exchange since 2011.