Ailleron together with Santander Leasing launched LeaseTech Virtual Branch

Ailleron, a leader in creating digital customer service environments across multiple channels, has launched the next iteration of its flagship LiveBank product, providing online collaboration tools via chat. This time, it is for the leasing industry and results from an agile collaboration with Santander Leasing. The multichannel solution for remote support of leasing customers is another innovative solution supporting our long-standing business partner.

Ailleron and the Santander Leasing team have made a SaaS chat service available to customers. Our LeaseTech Virtual Branch platform was created to enable companies in the broader financial industry to communicate directly, quickly, and securely with their customers.

The latest implementation of an interactive communication platform realizes customers’ expectations, who are increasingly eager for support through digital channels. The new solution implemented by Santander Leasing and Ailleron represents a breakthrough in the traditional way of communicating with customers. It not only simplifies and accelerates customer service through the use of digital communication channels but also takes an approach that is oriented to individual customer needs. Ailleron provides a SaaS model platform that allows Santander Leasing customers to access a chat with a consultant and verified real-time information directly through Santander Leasing’s eBOK24 web portal.

Key benefits of the LeaseTech Virtual Branch platform

From a broad perspective, the latest implementation will contribute to both the satisfaction of Santander Leasing customers and their consultants, who receive a new and supportive work tool.

We’ve listed below some of the most important benefits of chatting within LeaseTech Virtual Branch.

• Immediate responsiveness – allows leasing customers to get quick answers to their questions, increasing satisfaction and loyalty.
• Personalized service – the ability to customize interactions for each customer, which improves user experience, communication efficiency and increases loyalty.
• Security and privacy – our platform guarantees that the latest encryption technologies protect all data sent via chat.
• Scalability and modularity – the cloud model combined with the specificity of SaaS services provides flexibility through the scalability of the service, which adapts to the changing business needs of Santander Leasing.

Building unique relationships in an omnichannel approach

The LeaseTech Virtual Branch service is now available to customers of Santander Leasing – our business partner and leader in the Polish leasing market- and is step by-step developing how it communicates with its customers.

Our chat solution is more than just a communication tool – it is a way to build deeper relationships with customers and offer them the added value they are looking for in today’s fast-changing world,

We are happy to help companies like Santander Leasing stand out in the market by offering not only products but also exceptional customer service.

The Ailleron team is ready to support Santander Leasing in every aspect of the implementation and management of the chat service to ensure a smooth and efficient experience for both Santander Leasing customers and customer service teams.

We decided on the LiveBank service to provide Santander Leasing customers with the best possible digital experience across the entire relationship path. Online chat is the next step in our transformation. We are opening up to more technology solutions that support our customers’ communication preferences and expectations for contact through virtual channels. Just one month since the implementation of LiveBank in our eBOK24 customer portal, we have seen tangible results and a positive customer experience.

Increasing operational efficiency

When we think about remote case management for customers, the potential of online communication is huge. Safe asynchronous communication with access to historical messages or easy exchange of documents and inks will allow Santander Leasing customers to create digital relationships in “one” place. As part of the described implementation, qualified specialists working in the contact center will serve Santander Leasing customers. This will result in a dedicated approach to addressing ongoing issues related to active products or new leasing services.

Ailleron strongly emphasizes the development and availability of remote communications in its technology solutions, enabling organizations (mainly in the broader financial industry) to build lasting relationships with customers while increasing operational efficiency. Digital acceleration in the leasing industry is becoming a reality thanks to Ailleron’s solutions and the fruitful cooperation with the Santander Leasing.

Santander Leasing (formerly BZ WBK Leasing) is a long-time leader in machinery and equipment financing and is among the top leasing companies. As a universal lessor, it offers financing for a wide range of fixed assets to small and medium-sized businesses and corporate clients. Santander Leasing’s main products are operating leases, finance leases, and loans offered as PLN or indexed to foreign currencies. Santander Leasing’s offer is a response to the needs of clients. The company specializes in financing all means of transportation. What’s more, the offer is tailored to specific professional groups (including doctors and veterinarians). Santander Leasing also finances machinery and equipment for entities in the agricultural sector. Santander Leasing’s team emphasizes the high quality of its services, and the provisions of the general terms and conditions of leasing agreements are considered the safest for customers in successive editions of rankings by independent experts. The main shareholder of Santander Leasing S.A. is Santander Bank Polska S.A., one of the largest commercial banks in Poland, part of the Santander Group.

Ailleron SA is a dynamic capital group based in Cracow (Poland), listed on the Warsaw Stock Exchange. Ailleron provides technology services to FinTech, banks, leasing companies, and other business players, mainly in the financial industry in Europe and Southeast Asia. Its mission is to make financial experiences easy and enjoyable for everyone by developing innovative IT solutions based on cloud technology, data science, and artificial intelligence. Ailleron’s clients include Citibank, ING, Santander, BNP Paribas, Standard Chartered and Credit Agricole. With a global reach spanning over 40 countries, the Ailleron Group serves more than 200 clients and employs a strong team of over 1,800 specialists.