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Table of Contents
- Key Takeaways
- What Are AI Leasing Agents?
- What Technology Builds AI Leasing Agents?
- AI Leasing Agents Are More than AI
AI leasing agents are effective software solutions utilized in modern leasing companies. They provide 24/7 customer support, help boost productivity, and may even impact customer experience positively. However, in this article, we don’t want to focus on the benefits. Instead, we will talk about the technology behind them.
What hides behind the AI in the name of such agents? Namely: predictive analytics, machine learning algorithms, and natural language processing. They might also use computer vision solutions and integrate with other systems to streamline your operations. Do you want to learn more? Then keep reading!
Key Takeaways
- AI leasing agents are software solutions that combine artificial intelligence, machine learning, natural language processing, and other technologies to provide automated customer support, enhance productivity, and improve the customer experience.
- What is the technology behind AI leasing agents? AI, ML, NLP, OCR, APIs, and webhooks—these tools incorporate multiple different solutions to create a holistic system.
You might also read: How Digital Leasing Enhances Customer Experience in the Financial Sector
What Are AI Leasing Agents?
AI is revolutionizing the leasing industry, and leasing agents are a prime example of this. At their core, they are software solutions or bots that utilize artificial intelligence, alongside other technologies, to support your leasing operations. They can be used in a plethora of cases, for instance:
- For customer support, some bots handle queries directly.
- For customer support, provide multilingual support.
- For your employees, to enhance internal search.
- For your back office team to conduct deep analysis and extract predictive insights.
Naturally, for all of that to be achieved, they need to incorporate more than just machine learning and natural language processing.
What Technology Builds AI Leasing Agents?
Let’s delve further into the technological side of AI leasing agents. What do they need to incorporate to be effective and provide your business with maximum benefits?
Machine Learning and Natural Language Processing
For starters, there is ML and NLP. These two are fundamental. Machine learning ensures that your large language model drives insights from historical data, and natural language processing enables it to provide human-like answers and understand user queries, whether the user is a customer or your employee. But if we dig a bit deeper, we’ll see much more to these two technologies:
- Historical data can be used to nurture leads, keep your customers engaged, or even generate personalized product recommendations.
- Specific historical data—namely, information on a given customer—can be used to provide tailored responses that are set in the context of a given client. Thanks to this, if your customer contacts your team, then pauses the conversation, and returns a few days later, they can seamlessly continue their query without the barriers that would occur in traditional customer support.
Computer Vision
AI leasing agents may also utilize computer vision software, such as OCR, to provide additional functionalities to the user. This can be used to meet the eKYC requirements, for instance, by merging the OCR, AI, and biometrics. Thanks to this, you can conduct full customer authentication with minimal human input, while maintaining compliance and ensuring that your customers are correctly recognized for who they are.
APIs and Connectors
AI Leasing Agents, on their own, won’t have the power to revolutionize your leasing business. Instead, they have to be connected with other software components, such as your LeaseTech customer platform or up-to-date document directory. Therefore, they are often equipped with technology that enables such a connection: APIs and webhooks.
AI Leasing Agents Are More than AI
Although artificial intelligence plays a crucial role in AI leasing agents, it is not enough. An effective solution will deploy additional technologies that enable it to provide a broader range of support for your teams and your customers. Therefore, if you plan to develop your own AI leasing agent, you need to look at it holistically. Need help with that? Contact us at Ailleron—we will help you build a modern & effective AI solution!
