UxLab | Ailleron

We are a diverse team of researchers and designers, passionate about approaching the most challenging digital endeavors.

We are wherever you need to boost user experience and create meaningful connections with your customers.

Discover our projects

How did the Design Sprint increase the app’s usability? 

Developing a shared vision with all stakeholder groups was the first milestone in the successful mobile transaction website design project.

See case study

How do you create an app that users love?

The idea behind Customer Journey Mapping was to precisely define the goals, expectations and impressions that should guide our app users.
After many years of successful cooperation, we became a long-term partner of Santander Consumer Bank S.A., working together on digitalizing all their channels.

See case study

How did Customer Journey help to improve the bank’s processes?

We have been chosen as a partner to transform offline services into e-commerce and digital experiences for millions of customers.

See case study

See all Case Studies

UxLab in numbers

100+
Clients
300+
Workshops
700+
Projects
4000+
Designed screens
150+
Tested users

What is your challange?

Build a new product

Want to start from scratch or completely rebuild your product?

Our team will help you to create a new product concept and verify its functionality to complete the MVP with real value for your users.

Improve an existing solution

Already have a working solution but want to upgrade it or add new ideas and functionalities? We can review your product to pinpoint where improvements will matter the most to your users.

Validate your product

We can test and evaluate your solution or prototype. We will observe, listen and talk to your customers as they engage with your product. Finally, we can prepare a report with recommendations based on our knowledge, research and market analysis.

Conduct a creative workshop

Want to quickly test different approaches to solving problems in your project or team? We can arrange workshops to help your team achieve and surpass their goals, from Idea Generation and Lightning Decision Jams to Product Design Sprints.

Forge a design system

We can help you create a set of standards and build a library of reusable components. Thanks to a custom design system, your team will be able to scale your UI easily and quickly.

See what our clients say

SGB Bank
Cooperation with Ailleron is a great opportunity not only to develop the SGB Mobile application but also to gain experience by both teams involved. Our goal is to implement new solutions and functionalities, optimizing processes and providing our customers with the best product. It all started with Design Sprint. Cooperation, commitment and passion always produce great results. In this case, they are reflected in SGB Mobile. The team’s participation in creative workshops stimulates the imagination. Cooperation with Ailleron is a great opportunity not only to develop the SGB Mobile application but also to gain experience by both teams involved. Our goal is to implement new solutions and functionalities, optimizing processes and providing our customers with the best product. It all started with Design Sprint. Cooperation, commitment and passion always produce great results. In this case, they are reflected in SGB Mobile. The team’s participation in creative workshops stimulates the imagination.
Artur Józefowski
Director of Mobile and Internet Banking Bureau
BNP Paribas Leasing Solutions
Particularly noteworthy is Ailleron’s approach to designing digital products – they are committed, reliable and have the knowledge and experience. While creating the solution, we conducted numerous workshops and Design Sprints in project teams, which allowed us to develop the appropriate UX / UI of our platform. Ailleron responded very well to the difficulties we struggled with: we were looking for advanced integrations with the BNP Paribas Internet banking platform, the need to provide multiple IT environments or to provide a solution to clients over several sales channels. Thanks to the high quality of cooperation between both project teams, we managed to meet these challenges without any major problems. We can recommend cooperation with this supplier to all companies that put their clients in the spotlight and are looking for an innovative, qualitative approach in the context of creating modern solutions in the financial industry. Particularly noteworthy is Ailleron’s approach to designing digital products – they are committed, reliable and have the knowledge and experience. While creating the solution, we conducted numerous workshops and Design Sprints in project teams, which allowed us to develop the appropriate UX / UI of our platform. Ailleron responded very well to the difficulties we struggled with: we were looking for advanced integrations with the BNP Paribas Internet banking platform, the need to provide multiple IT environments or to provide a solution to clients over several sales channels. Thanks to the high quality of cooperation between both project teams, we managed to meet these challenges without any major problems. We can recommend cooperation with this supplier to all companies that put their clients in the spotlight and are looking for an innovative, qualitative approach in the context of creating modern solutions in the financial industry.
Anna Jeleniewicz-Łada
HR Director
mBank
Cooperation with Ailleron, a company open to new challenges, actively adapting to the changing market environment, gives us a unique opportunity to build a new quality of service in Contact Center channels. We are glad that throughout subsequent years of cooperation, challenges and new ideas emerge, which we can develop and implement together, building a friendly, accessible and professional point of contact for mBank customers, which they can use to deal with every issue they have. Cooperation with Ailleron, a company open to new challenges, actively adapting to the changing market environment, gives us a unique opportunity to build a new quality of service in Contact Center channels. We are glad that throughout subsequent years of cooperation, challenges and new ideas emerge, which we can develop and implement together, building a friendly, accessible and professional point of contact for mBank customers, which they can use to deal with every issue they have.
Aleksandra Buczkowska
Contact Center Director
SGB Bank
The SGB Mobile application meets all market standards and is the first in Poland to use the capabilities of PSD2 and Polish API mechanisms on such a large scale. Both sides of this cooperation made every effort to create this mobile banking system so quickly and make it available to all banks in the association, regardless of their operating system. I can confirm that we have a product that is modern, safe, in line with the latest trends in interface design and, at the same time, is user-friendly and tailored to the needs of our customers. The SGB Mobile application meets all market standards and is the first in Poland to use the capabilities of PSD2 and Polish API mechanisms on such a large scale. Both sides of this cooperation made every effort to create this mobile banking system so quickly and make it available to all banks in the association, regardless of their operating system. I can confirm that we have a product that is modern, safe, in line with the latest trends in interface design and, at the same time, is user-friendly and tailored to the needs of our customers.
Błażej Mika
Vice President
Santander Leasing Polska
During the implementation of complex and multidimensional projects, competences are the key – without them, even the most sincere intentions will not help. Another important issue is the time to react to market trends and to implement innovations. Currently, the market is changing too quickly for a product to take too long for creation, because it will no longer carry out its most important task, which is to respond to the needs of customers or business partners. The last but not least important element is the high synchronization of group work, which is especially important when working remotely. Therefore, taking into account the above factors, the needs of our company and Ailleron’s experience, we knew that we were betting on a proven business partner.” During the implementation of complex and multidimensional projects, competences are the key – without them, even the most sincere intentions will not help. Another important issue is the time to react to market trends and to implement innovations. Currently, the market is changing too quickly for a product to take too long for creation, because it will no longer carry out its most important task, which is to respond to the needs of customers or business partners. The last but not least important element is the high synchronization of group work, which is especially important when working remotely. Therefore, taking into account the above factors, the needs of our company and Ailleron’s experience, we knew that we were betting on a proven business partner.”
Adrian Kaczmarek
Head of Digital Sales
Credit Agricole Bank Polska
Accurate description of customer paths allowed us to better understand our processes. Thanks to this, it became clear what we should focus on in order to provide our clients with the best possible experience. A fresh perspective, great cooperation and close contact. New value and quality for our customers and for the CABP team. Such projects inspire us to reach for more. Accurate description of customer paths allowed us to better understand our processes. Thanks to this, it became clear what we should focus on in order to provide our clients with the best possible experience. A fresh perspective, great cooperation and close contact. New value and quality for our customers and for the CABP team. Such projects inspire us to reach for more.
Agnieszka Spólnik
Chief Product Owner