Customers do not want to wait on a helpline or switch between different channels. Simple tasks such as changing limits, activating services, or checking transaction history should be available instantly, without involving a consultant.
Fast support powered by artificial intelligence
AI in a banking app is more than just an FAQ. It is an assistant that understands the customer’s intent, makes transfers, handles applications, and escalates issues only when it is truly necessary.
Convenient self-service features
Self-service is the new standard. Customers want to manage their finances 24/7 without making calls or visiting a branch. From updating personal details to applying for a new product — independently, quickly, and at any time.
The right products at the right time
Customer attention is valuable. Precision matters more than frequency. A personalized offer delivered at the right moment can achieve more than dozens of random notifications.
At SGB Mobile, we believe that the best innovations arise from close, collaborative partnerships. That is why, as we develop our services, we focus on building long-term relationships with technology providers, working together to create solutions that truly make our customers’ lives easier.
Artur Józefowski
Director of the Mobile and Online Banking Office, SGB-Bank
What is the NextGen Banking approach?
Do you want to provide your customers with the best possible experience and build a mobile ecosystem that can grow together with your business?
The smartphone as the center of personal finance. We design native mobile experiences, not adaptations of desktop solutions.
Mobile-first
Native UX
iOS & Android
Modular service ecosystem
Choose only the modules you need. Payments, loans, onboarding, and more - all within one environment.
Payments
Loans
Investments
Onboarding
Sales
AI that truly understands user intent
Context-aware AI and a virtual assistant support customers exactly when they need it.
Contextual AI
GenAI
Virtual Assistant
24/7 Support
Customer at the center
Designed around real user behavior. Simpler navigation, faster decisions, and no unnecessary steps.
UX-driven design
User Research
Simplified Navigation
One step away from the banking experience customers expect
Your bank. Your rules.
NextGen Banking works wherever fast implementation, scalability, and high-quality customer experience matter - regardless of the size of the organization.
For financial companies looking to expand their mobile app without having to build the entire solution from scratch.
For banks aiming to create a mobile ecosystem that scales as their business grows.
For organizations that want to provide customers with outstanding, fully mobile experiences.
For financial institutions planning to simplify processes while offering fast, convenient, and secure banking services.
Six pillars of a modern banking app
AI that learns from the customer
An intelligent layer that learns customer behavior, identifies key decision-making moments, and provides context-aware recommendations.
Security
Advanced security measures that protect data and transactions.
Regulatory compliance
Full accessibility and compliance with key regulations, including the EAA and PSD2.
Full self-service
Self-service features and automation that enable customers to act independently, without unnecessary procedures.
Integration
Seamless integration with the core banking system and new financial solutions.
Intuitive UX
A user-friendly interface that provides easy access.
AI-powered mobile assistant
Do you want to provide your users with the best possible experience at every stage of using your mobile app while automating customer service? Watch the webinar recording to learn more.
