Ailleron Virtual Assistant
AI-Powered Customer Service Across Digital and Voice Channels
How Does Our Solution Support Banks and Other Industries?
Less Tapping, More Doing
Banking users no longer need to dig through menus to get things done. With AI-powered voice assistants, they can simply say what they need and get straight to the right action or information.
Banking Through Conversation
With AI, banking customers can now navigate the app by simply talking to a Virtual Assistant that handles requests, connects with bank processes, and keeps every interaction fully controlled and compliant.
Built to Act, Not Just Answer
Ailleron Virtual Assistant goes far beyond answering questions. It supports end-to-end customer journeys, from handling service inquiries and predefined processes to seamless human handoffs with full conversation history and a concise summary of the customer’s request.
Personalized Assistance
More than a chatbot, the solution acts as a true digital assistant for the customer, with additional flexibility to tailor its behavior, workflows, and level of support to individual preferences and business needs.
Designed for More Than Banking
From banking and insurance to retail, telecom, healthcare, and beyond – you name it. The in-app Virtual Assistant makes navigating any application effortless. Customers simply say what they want to do, and the assistant guides them straight to the right feature or screen, making every interaction faster, easier, and more intuitive.
No Extra Development
Customers don’t need to know their way around the app. They just state their goal. The Virtual Assistant guides them or generates tailored mini-screens, enabling new app capabilities without additional development.
Main Capabilities of an AI-Powered Assistant
A voice assistant can do more than explain where to click. It can actively guide customers through the app and simplify everyday banking.
Relying Only on Trusted Bank Sources
The Virtual Assistant answers questions about products, fees, transactions, regulations, and case status using approved bank sources such as documents and FAQs. By default, it doesn’t access external data sources.
Compliance by Design
Security
Digital Banking
Banking Customer Intent Recognition
The assistant guides customers through the process, instead of simply telling them where to click. It recognizes intent, collects data, prepares the request, and sends it for in-app confirmation before execution.
Regulatory Compliance
Data Collection
Handover to Human Support When Required
Supports human advisors by passing on conversation context, an automatic summary, and suggested next steps based on internal knowledge, so customers don’t have to repeat themselves.
Customer Intent Recognition
Human Advisor Support
Built Into Existing Bank Systems
Integration with existing bank systems and architecture without major rebuilds, while following predefined business processes and simplifying data collection.
Integration With Bank System
Process Automation
Support Across Every Channel
Ailleron Virtual Assistant works across chat, mobile, voice, and contact center channels for a consistent customer experience.
Omnichannel
Mobile
Chat
Contact Center
Speak
Just say freely what you need – the AI assistant understands natural language and guides you step by step.
Confirm
Our solution empowers customers to complete banking operations and other processes directly through conversation.
That’s it
Every operation requires customer approval. AI guides the process but never executes banking operations on its own.
What Does Ailleron Virtual Assistant Offer?
Flexible Deployment
Ailleron Virtual Assistant is a modular solution that integrates with your existing infrastructure, supporting cloud, hybrid, and on-premise deployment.
Smarter Sales Support
Our solution recognizes customer needs and helps guide them toward relevant products and services.
Conversational Banking
Enables customers to complete banking tasks and operational processes directly through conversation.
Multiple Formats
Ailleron Virtual Assistant supports voice, text, scans, tables, PDFs, and images, making every interaction simple and flexible.
Built-In Security and Compliance
Ensures controlled business logic, full auditability, and regulatory compliance.
Easy Integration
Adds a conversational layer on top of current architecture and processes without a major rebuild.
What Can Ailleron Virtual Assistant Do?
AI-Powered Customer Service for Modern Banking
Ailleron Virtual Assistant helps banks digitize customer service and put AI to work where it matters most.
See How Ailleron Virtual Assistant Works
What if users could simply say what they need instead of searching through the app?
See how Ailleron Virtual Assistant uses AI to make mobile banking more intuitive, guide users through everyday tasks, and open new possibilities for digital financial services.
Do You Have Any Questions?
Contact our advisor to create a smarter mobile banking experience with Virtual Assistant.
Marta Śmieszek
Solution Advisor