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Virtual Branch

Provide exceptional customer service

Customer Service Taken to a New Level

  • Digital transformation and the growing number of online users have a significant impact on every company
  • Longer wait times for calls and unavailability through remote channels are leading to more call abandonment and lower customer satisfaction
  • Our communication hub connects customers with the leasing company in real time—via video, chat, audio, or other online channels
  • It is a fully transactional digital workplace that serves as a viable alternative for companies without physical branches or their own call centers

Adapt your services to online and mobile channels

From the first point of contact with your company, through customer authorization, to the final transaction.

Boost Your Online Sales

Manage all forms of communication – leasing portals, electronic customer service systems, social media channels, and more – from a single interactive platform.

Ensure data security

Information security through audits and effective technologies and encryption (HTTPS, SSL/TLS, AES, HMAC).

Grow Your Business with Virtual Branch!

Virtual Workplace

Thanks to advanced technology, working remotely is a pleasure! Screen sharing, dynamic offers, interactive forms, collaborative document viewing, and effective online presentations and sales make collaboration a breeze.

Integration

The platform provides full and seamless integration with your processes and systems, such as CRM, customer service systems, sales platforms, Call Center and BPM, as well as authentication and authorization tools. For example, by verifying an identity document, a user becomes a verified new customer.

Conversational features

A wide range of additional features makes work much easier: Live Chat for unverified customers, intelligent skill-based routing (automatic call distribution), multi-chat (one agent can communicate with multiple customers at the same time), a chat widget, reporting, call recording, multilingual support, document sharing, customer satisfaction surveys, and much more!

Contact us

Do you want to provide your customers with a convenient and secure online experience? Discover the capabilities of Virtual Branch and tailor the solution to your business needs.

Contact us
Celina Bezak

Celina Bezak

Head of Sales