ING Bank Śląski and Ailleron have signed an agreement and are starting a joint project aimed at implementing the LiveBank solution based on public cloud technology in the SaaS model. LiveBank, one of the flagship solutions of the Ailleron group, is a platform created for the financial sector, which enables the implementation of advanced remote customer service processes, e.g. via chat or audio-video connections.
Thanks to cooperation with Ailleron, employees of ING in Poland will be able to remotely manage clients’ affairs through efficient communication with the use of chat and video meetings. The Bank’s customers will be able to take advantage of the individual service of a selected specialist, book a meeting with that specialist and remotely purchase the Bank’s products, e.g. a mortgage loan. It will no longer be necessary to visit the traditional bank branches to complete formalities. In addition, LiveBank functionalities such as digital document exchange, screen sharing or joint filling and editing of applications, contracts and forms will greatly facilitate on-line communication and will allow strengthening the relationship between the Bank and its clients in digital channels.
“Bank customers today are demanding and expect individual solutions tailored to their needs, including, among others, the availability of services in convenient digital channels and a personalized service. The implementation of the LiveBank system at ING Bank is a response to these needs. Thanks to our cooperation, the Bank will provide customers with unique, multi-channel experiences, with professional advisor support. I am sure that this will translate into positive relations at every stage of customer contact with the bank. This is what modern banking is all about.” – says Marcin Dąbrowski, Vice-President of the Management Board and COO at Ailleron.
The cloud model, in which LiveBank will be implemented at ING Bank Śląski, will ensure much faster and more flexible project implementation. It will also enable its appropriate scalability for the Bank, as any number of licenses can be purchased without having to incur high initial costs. This is extremely important for such large projects. By using cloud technology, the bank gains the ability to manage resources much more efficiently, adjusting their use to current needs.
A third party to the agreement is OChK, whose task will be to provide the cloud service and support in ensuring compliance of the cloud services used with legal requirements and industry regulations, in particular those issued by KNF, the Polish Financial Supervision Authority.
The start of implementation works is scheduled for the first quarter of 2023.
LiveBank Cloud is a conversational banking platform that enables the implementation of advanced remote customer service processes, the acquisition of new customers through biometric video-verification processes and the sale of almost a full range of financial products without personal contact. LiveBank is able to replace a physical branch of a bank or other financial institution (e.g. leasing, credit, loan, insurance), while ensuring the most secure remote customer service environment.
OChK cooperates with companies that support clients on their “road to the cloud”. OChK’s partners are companies specialized in particular industries or technological areas, which together with OChK build cloud solutions by implementing and integrating Google Cloud environments, Microsoft Azure, OChK Platform, as well as on-premise solutions of the client. Thanks to the strategic partnership with Google and Microsoft, OChK offers advanced technological support on the Polish market, guaranteeing the highest level of security.
Ailleron SA is a capital group listed on the Warsaw Stock Exchange. The subsidiary, Software Mind, provides next generation technology services for innovative companies from Western Europe and the United States (including Silicon Valley) and, under the Amplitiv brand, for the telco industry. Software Mind is developed together with Enterprise Investors, the largest private equity fund in Central and Eastern Europe. Ailleron focuses on comprehensive software development services for banks, leasing companies, fintechs and other entities from the financial industry, mainly in Europe and Southeast Asia. It creates innovative IT solutions based on cloud technology and the use of artificial intelligence. Ailleron’s clients include banks such as Santander, Citibank, BNP Paribas, Credit Agricole and Standard Chartered. The Ailleron Group provides services to a total of over 160 clients in 40 countries and employs over 1,500 specialists in Europe, the United States and South America. Nearly 80% of the group’s revenues come from foreign markets.