CUSTOMER
Consumer finance bank operating in Poland with focus on car loans, personal loans, credit cards and instalment loans as well as term deposits and saving accounts. The bank does not offer current accounts.
PROJECT
- 1st phase – Internet Banking - launched in 2016
- 2nd phase – Mobile Banking - launched in 2019
- The application was designed by Ailleron UX Lab using the Design Sprint approach
GOAL
To deliver digital platform allowing clients to:
- monitor and manage their retail credit products (loans, credit cards)
- enable to quickly repay the installments from another bank
- allow the bank to X-Sell and remind clients about payments due
CHALLENGES
- Digital Banking for non-transactional clients
- Loan repayment without current account
- Complexity of the project (UX/UI, Front-End, Back-Office, Authorization Server, Enterprise Bus)