New Gen of Leasing Customer Service

Experience unparalleled support and innovation in leasing.

3 broad areasLeasing, Loans, Rentals

5 core productsReady to work for your business

6 platforms Independent user-friendly features

Next-Generation Leasing Customer Platform

Innovation and a competitive edge

Offer your clients innovative solutions with a broad array of functions and services that will keep them loyal to your company – build your image as a leader and be their first choice in financing.

41% of respondents

highlight the modern digital ecosystem

21%

expect full online leasing services

Sales and customer relationships

Reach new clients with customized products and services. Enhance sales efficiency by offering tools for self-service transactions. Quickly and personally address client needs to provide better support.

70% conversion rate

highlight the modern digital ecosystem

25%

increase in client engagement through tailored solutions

Focus on processes and costs optimization

Cut costs by automating customer service processes. Free specialists from repetitive tasks and complete leasing online!

20% costs reduction

In operational and customer services by limiting paperwork and its dispatch

30%

Boost client interaction by implementing customized solutions

The Leasing Customer Platform tailored to your needs

We offer three tiers in leasing experience: basic for daily operations, advanced with modern tools, and innovative with features customers will love in the future.

The Core Sphere

These core functionalities include full access and self-service features for the leasing client. Users can benefit from the platform’s key capabilities, such as:

Contracts&Assets Info to self-update address details, change payment schedules, and extend contracts.
Documents – files with annexes to contracts and regulations, securely stored and accessible 24/7.
Settlements & Payments and billing history for quick online payments.
E-invoices to sign annexes or new contracts using an electronic signature.
Communication, including:
Messages, Notifications, Chat - ensuring direct contact with customer service.
Online forms.

The Next-Generation

Modern functionalities that set the direction for development and new standards in leasing customer service

Personalized offers for client needs. Start fixed assets process: data entry, document submission for leasing. Submit applications with offers and financing through the portal. Finalize contracts online.
Asset Lifecycle Ecosystem
Automatic import of documentation via manufacturer integration. Asset Assistant offers recommendations and monitors asset value.
Self-Service Automation
Form creator and workflow using low-code tools. Automatic integration with ERP and CRM for data synchronization.
Proactive Customer Care
Omnichannel support for client inquiries through email and social media. Real-time dynamic offers and personalized financing options.
Products & Services Upsell (VAS)
Features: Autopay for parking, car wash subscriptions, concierge, virtual legal consulting, accounting, and factoring.
Climate Impact Calculator
Size calculator for monitoring energy consumption and emissions.

The Innovation

Modern functionalities that set the direction for development and new standards in leasing customer service

Fractional Ownership
shared financing and asset use.
P2P leasing
leasing from companies or individuals.
Asset-based Leasing
fees based on performance.
Community
Loyalty programs let customers recommend services and share experiences.
Marketplaces
Partners’ Marketplace offers leasing clients products from suppliers.
AI-Driven Customer Insights
AI Proactive Assistant advises on asset optimization and deadlines.
Intelligent Application Management automates analysis like risk assessment.
AI Asset Management
AI monitors fleet utilization in real-time, suggesting service rotation.
VAS-Driven Business
Managing Additional Services involves defining available services.

Increasing and maintaining lessee satisfaction and loyalty

PKO Leasing was looking for a business and technology partner who could offer help and support in successfully tackling these challenges in an effective and efficient manner, all while meeting the needs stemming from widespread acceleration within the digital sphere.

Developing a system that enables efficient and automated handling of leasing contracts has become a priority for our team. Currently, virtually all PKO Leasing customers take advantage of remote management features for their leasing contracts, reinforcing our belief that developing the Customer Portal was the right choice.

Robert Szpunar

Manager of the Digital Channels Development Team

Key Business Benefits of the Next-Generation Leasing Customer Platform

Increased Revenue

The Next-Generation Leasing Platform allows clients to quickly obtain financing, speeding up contracts and increasing profits. It also provides space for additional products, creating new revenue streams.

The Next-Gen Leasing Platform enables quick communication, helping you address customer concerns and strengthen engagement.
You can expand your offering with products from business partners, creating additional earning opportunities and supporting your company’s growth.

Reduction of Operational Costs

The platform streamlines operations through self-service and automation, reducing costs while improving efficiency.

Self-service: Clients can customize products and services without constant advisor support.
Automation: Repetitive customer service tasks require fewer operational resources.
Fewer errors: Streamlined communication reduces data corrections and accelerates information flow.

Increased Customer Loyality and Satisfaction

The platform delivers personalized, accessible support that strengthens customer relationships and encourages long-term loyalty.

Omnichannel support: Customers receive quick and consistent assistance across communication channels.
Seamless access: Cross-device availability keeps customers connected whenever and wherever they need.
Personalized experience: Customizable offers and loyalty programs increase engagement and retention.

Discover the innovative power

Watch a short video to see how this solution redefines leasing customer service and sales with stunning performance.

Technical Features Distinguishing

Modularity

Flexible management of components: the leasing company can adjust functions as needed. Prepared for future updates: the platform ensures easy adaptation to new technologies.

Integration

NGCP connects systems for complex customer service. It supports APIs for ERP, CRM, and fintech integrations. Manage customer data and integrate with payment systems.

Automation

Automating self-service processes boosts efficiency and cuts costs. AI and IoT integration digitizes processes and asset management. Reduce team workload, allowing focus on strategic tasks.

Multi-Platform

Accessibility on All Devices and Operating Systems. The Next-Generation Leasing Customer Platform offers responsive design and adaptive interfaces for seamless use across various devices.

Connection

With ready-made integration modules, it’s possible to effectively manage customer data and integrate with payment and factoring systems.

Efficiency

Service automation allows focusing on strategic tasks, relieving the operational team.

Connect With Us

Get in touch if you need to transform your business and deliver exceptional digital experiences to your customers

Send us a message

Waldemar Stelmach

Delivery Director