Holiday Inn improves their guest offer through iLumio
Holiday Inn Warszawa Jozefow is another hotel where Software Mind, a company offering innovative IT solutions and services, will implement one of its flagship products, the so-called iLumio. The agreement was concluded on 15 December 2014.
Hotel industry is growing rapidly and constantly looking for solutions that will revolutionize hotel management and implement a new dimension to hotel guest service, at the same time providing him easy access to the wide range of services. Warszawa Jozefow Hotel, belonging to the Holiday Inn chain, when deciding to implement iLumio will guarantee its guest an extremely easy and efficient service, as well as effective time management of the staff.
Implementation of iLumio in such a prestigious chain like Holiday Inn proves that the tourism industry recognizes unconventional solutions and is aware of growing customer expectations that can be met by iLumio. With our solution, Holiday Inn Warszawa Jozefow will be able to match the service offered to the customer needs. As a result, they will get the impression that the Hotel literally "reads their minds" and offers what they exactly need – says Lukasz Nowak, Managing Director of iLumio in Software Mind Joint-Stock Company.
iLumio is a new dimension of digital guest service, which is not limited to the hotel television service. The aim of the system is comprehensive customer management from the moment of the decision to book a hotel room, to the time of leaving the facility. Each stage - arrival at the hotel, sightseeing the facility, room service, service ordering, use of additional amenities, until check-out - has to be intuitive for the customer or give him a sense of environmental knowledge, in which he moves. A unique feature of iLumio is the adaptation to the user needs, in particular those which he does not realize. From the point of view of the user, the system "prompts" the entertainment available for him in the facility and outside. From the hotel perspective, it is an optimal and automated sales channel of services and communication with guests.
In Holiday Inn Warszawa Jozefow, the iLumio system will be installed in all hotel rooms, thus providing an integrated, high standard of guest services. The hotel is not the first to use the iLumio solution. So far, the system has been also implemented in the following hotels: Hilton Garden Inn, Puro, Best Western, as well as hotels in Arlamow, Mikolajki or Grand Lubicz.
Implementation in another, one of the largest hotel chains in Poland and around the World, which is Holiday Inn, is very important to us. Such references allow for further implementations. Right now we are negotiating in hotel industry, in our western neighbors and in the Middle East, which we want to finalize as soon as possible - says Rafal Styczen, CEO of Software Mind Joint-Stock Company and Wind Mobile Limited-Liability Company.
Four-star Holiday Inn Warszawa Jozefow Hotel is located 4 km from Warsaw borders and about 30 minutes from Warsaw Chopin Airport. The facility has 148 rooms, 11 multifunctional rooms and a wide recreational offer for both individual guests and groups. Holiday Inn Hotels are among the world's largest chain of InterContinental Hotels Groups, which in 2013 consisted of 4.602 hotels, offering a total of 675.982 rooms.
About Software Mind Limited-Liability Company
Wind Mobile Group, which includes Software Mind Joint-Stock Company, is an expert in building both efficient and innovative technological solutions that enable company's customers to gain market advantage through increased sales potential. Products are targeted to the wider financial, telecommunications and hotel sector. Flagship company solutions include:
LiveBank - a virtual bank branch enabling video contact with advisors (Live Banking), transactions and immediate response to the customer needs. An advanced solution filling the gap between the Internet and the visit to the facility, is the virtual banking market leader at one of the most developed on-line banking markets.
iLumio - an integrated interactive hotel guest service system, which is also an entertainment centre, offers attractive multimedia solutions and digital services to the guests, as well as effective sales management and hotel organization to the hoteliers. iLumio technological modernity makes it one of the top global solutions. The product wins as much as 80% of new 4/5* hotels in Poland.
RingbackTones – efficient and scalable platforms enabling mobile operators to offer ringback tones, or music, advertisements or information in place of a call waiting signal. As the world's first, One Ringback allows effective synergy of the digital music market users, providing measurable benefits.
Software Mind solutions have been widely appreciated, among others, during Finovate Fall in New York, EFMA Digital and Mobile Excellence or European Business Awards. The company employs more than 250 high-level experts and drives executions in the territory of the European Union, the Middle East, North Africa, North America and Australia.
The customers of Software Mind include:
- banking sector: Raiffeisen Group, ING Bank Slaski, BNP Paribas Bank, Bank DnB NORD, Deutsche Bank PBC, BZ WBK, Bank Pocztowy, Bank BPH, SK Bank, BIZ Bank,
- hotel sector: Hilton, Best Western, Puro, Arlamow, Mikolajki, Nosalowy Dwor, Grand Lubicz
- telecommunications sector: T-Mobile, Orange, Polkomtel, P4, DIALOG Telecom, NETIA, UPC, BillBird, Nova (Iceland).
For more information, please visit www.softwaremind.pl and www.windmobile.pl